Shipping & Returns
Shipping
We strive to make your shopping experience as smooth and convenient as possible. Here’s what you need to know about our shipping process:
Processing Time:
The processing time for orders typically ranges from 3 to 5 business days. During this time, we carefully prepare and package your items for shipment.
Shipping Time:
- Once your order has been processed, the shipping time varies depending on your location and the shipping method chosen at checkout. In general, most items are delivered within 3 to 5 business days after processing.
Shipping and Handling Details:
- Please note that the shipping and handling process for each item is listed on its individual listing. This ensures transparency and allows you to have clear expectations regarding delivery times.
Tracking Information:
- Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status of your delivery.
Shipping Costs:
- Shipping costs are calculated based on the weight of your order and the destination. You can view the shipping cost for your order during the checkout process.
If you have any questions or concerns regarding shipping, feel free to contact us by email at customerservice@bloomingbalanceco.com. We’re here to assist you every step of the way.
Return Policy
We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, here’s what you need to know about our return policy:
Eligibility for Returns:
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Return Process:
- If you wish to return an item, please contact our customer support team within 5 days of receiving your order to initiate the return process. You can reach us via email at returns@bloomingbalanceco.com.
- Once your return request is approved, you will be provided with instructions on how to return the item.
Return Shipping:
- Please note that the customer is responsible for the cost of return shipping, unless the return is due to an error on our part or a defective item.
- We recommend using a trackable shipping service to ensure that your return reaches us safely.
Refunds:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 30 days.
Replacement Policy:
- Depending on the reason for return, most items can be replaced. If you would like to request a replacement, please indicate so when contacting our customer support team.
Exceptions:
- Certain items, such as personalized or customized products, may not be eligible for returns unless they are defective or damaged upon arrival.
- Additionally, perishable goods and items marked as final sale are not eligible for returns.
Damaged or Defective Items:
- If your item arrives damaged or defective, please contact us immediately to arrange for a replacement or refund.
If you have any questions or concerns about our return policy, please don’t hesitate to reach out to our customer support team. We’re here to assist you and ensure that your shopping experience with us is a positive one.
Thank you for choosing Blooming Balance Co. We appreciate your business!
